Letter From BlackBerry CEO to T-Mobile Customers


Dear BlackBerry customer:

As a valued customer, I wanted to make you aware of recent changes in our relationship with T-Mobile US, Inc. and how those changes affect you and your service. Today, after careful deliberation, we announced that BlackBerry is not renewing T-Mobile US’s license to sell BlackBerry products when the license expires on April 25 of this year. We did not make this decision lightly, and we are acting to protect the best interests of our customers.

Please be assured that as a current T-Mobile US customer, your BlackBerry smartphones will continue to work after April 25, and you should see no interruption to your service. BlackBerry will work closely with T-Mobile to provide the best possible customer service to any customer remaining on the T-Mobile US network or to any customer purchasing devices from T-Mobile’s existing inventory.

BlackBerry is working closely with other carriers to provide you with alternatives should you decide to remain with BlackBerry for your long-term device and service needs. We encourage you to visit these carriers for current offers on the latest BlackBerry devices.

Also, for a limited time, you can enjoy $100 off a BlackBerry smartphone at shopblackberry.com when entering promotion code BLACKBERRY1.*

We are deeply grateful to you as a loyal BlackBerry customer, and will do everything in our power to ensure a smooth transition should you choose another carrier.
Learn more

John Chen
CEO and Executive Chairman

*Offer expires May 31, 2014. Valid in U.S. only. Coupon only valid towards the purchase of a BlackBerry Q5, Q10 or Z10 smartphone. Quantities are limited. Limit one coupon per customer and two smartphones per customer. Offer subject to change without notice. No cash value, void where prohibited or restricted by law.

This commercial message was sent by or on behalf of BlackBerry Limited (“BlackBerry”).

To change your communication preferences, including unsubscribing from further marketing or commercial communications from BlackBerry, please click here. You may also unsubscribe by writing to: ATTN: Unsubscribe GBO, BlackBerry, 2200 University Avenue East, Waterloo, ON, Canada, N2K 0A7.

BlackBerry has a long-standing policy of protecting customer privacy. Please take a moment to read the BlackBerry Privacy Policy found here.

©2014 BlackBerry Limited, 2200 University Avenue East, Waterloo, Ontario, Canada, N2K 0A7. All rights reserved. BlackBerry®, BBM™ and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world.


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